Legal Terms and Policies
Everything that governs buying and selling on DropMarket. The main pages open with a short summary of the key points.
Everyone
- Terms of UseThe master terms governing use of the DropMarket platform: our venue role, SafeDrop Protection and payments, eligibility, accounts, consumer rights, liability, and governing law.Includes Buyer Terms, Risk DisclosureUpdated 28 October 2026
- Privacy PolicyHow DropMarket Ltd collects, uses, shares and protects personal data under UK GDPR and the DPA 2018, including KYC data, the providers we use, how long we keep data, transfers and your rights.Updated 29 October 2026
- Cookie PolicyThe cookies and browser storage DropMarket uses, what each one is for and how long it lasts, and how to control them.Updated 10 October 2026
- Complaints Handling / Dispute ResolutionHow to raise a complaint, our response times, how to escalate, and your options if you are still not satisfied.Updated 4 October 2026
- Company InformationStatutory company disclosures for DropMarket Ltd: registration, registered office, VAT number and contact details.Updated 4 October 2026
Buying
- Refund & Dispute PolicyWhen refunds apply, category protection windows, the five-stage dispute process, store-credit and cash refund mechanics, and how chargebacks are handled.Includes SafeDrop Protection Terms, Chargeback & Payment PolicyUpdated 23 October 2026
- Fees & ChargesDropMarket’s commission and service fees, all-inclusive buyer pricing, the payment processors we use, and payout timing.Updated 28 October 2026
Selling
- Seller Agency AgreementThe commercial agency agreement between DropMarket Ltd and the Seller: the disclosed commercial-agent appointment, authority to conclude sales and collect payment, fees, payouts, reserves and clawbacks, delivery, KYC/AML and sanctions, tax and platform reporting, confidentiality, anti-circumvention, and termination — under the PSRs 2017 commercial-agent exclusion.Updated 29 October 2026
- AML / KYC PolicyAnti-money-laundering and know-your-customer arrangements: the payment providers’ role, DropMarket’s risk-based programme, record keeping and DropMarket’s regulatory position.Updated 28 October 2026
Rules & Safety
- Prohibited Items & Conduct PolicyWhat may be traded on DropMarket, what is banned outright, the publisher-EULA and account-security acknowledgements every user accepts, and how to report a breach or appeal a decision.Updated 23 October 2026
- Community Guidelines / Trust & SafetyThe behaviour we expect from every user, how to report a problem, how DropMarket moderates content and enforces the rules, and how to appeal.Includes Acceptable Use PolicyUpdated 23 October 2026
- IP / Copyright / Notice-and-Takedown PolicyHow rights holders report infringing listings, how DropMarket handles removal, and how sellers can send a counter-notice, under English law.Updated 4 October 2026
These policies are issued by DropMarket Ltd, a company registered in England & Wales (No. 17309867), registered office 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Questions: support@dropmarket.gg.