How Can We Help?

Each listing states the seller’s delivery time. Once it passes you can open a dispute straight from your order, and our team steps in. If that delivery time is 6 hours or longer, you can ask to cancel and take a refund instead of waiting.

Check your order before you confirm it. If it does not match the listing, open a dispute from the order and our team reviews the evidence from both sides. A confirmed mismatch means a full refund.

Start in the order chat — most issues are resolved there. The seller has 12 hours to respond; if the issue is still unresolved, open a dispute from the order page. Both sides then have 24 hours to submit evidence in the order chat, and our Resolution Team decides. Most disputes are resolved within 3 days.

Every order has a Protection Window after delivery, set by category, in which you confirm delivery or open a dispute — each category’s window is listed in the Refund & Dispute Policy. A dispute can still be opened for 7 days from delivery.

Approved refunds are credited instantly to your Store Balance as store credit, usable on any purchase with no service fee. You can ask from the order page for the refund to be sent back to the payment method you used instead: we review each request within 24 to 48 hours, and approved refunds usually arrive within 5–10 business days. Refunds you are entitled to under the Consumer Rights Act 2015 are always available in full to your original payment method.

You pay one service fee at checkout, shown as a single line and always included in the displayed total — the price you see at checkout is the price you pay. Orders paid entirely with store credit carry no service fee. The current terms for each payment method are on the Fees & Charges page.

Contact us first. The dispute process is faster, and SafeDrop already protects your purchase. Filing a chargeback on a completed order instead of using the dispute process is treated as a breach of the Terms — this never limits your right to dispute a genuinely unauthorised transaction with your bank.

Independent sellers, from players to dedicated stores. Their rating and sales history sit on each listing, so you can see who you are dealing with.

Listing is free. Sellers pay a commission set per category, charged on the item price only when an order completes. The current rates are published on the Seller Fees page, and your exact rate is shown on the listing form before you publish.

Keep every trade and message on DropMarket — deals done off-platform are not covered by SafeDrop. If you buy a game account, secure it immediately: change the email and password and enable 2FA.

Email support@dropmarket.gg. If a consumer complaint remains unresolved after our internal process, we will tell you the name and website of a certified Alternative Dispute Resolution provider and whether we agree to use it.