SafeDrop Protection
Not delivered or not as described? You get your money back. SafeDrop Protection is included on every DropMarket order.
How SafeDrop Protects You
Simple, transparent, and automatic on every order
What's Covered
Clear rules, no fine-print surprises
Covered by SafeDrop
Not Covered
Protection Windows by Category
Your protection window is the time you have to check your order and raise an issue. Confirm and the order is complete. Not delivered or not as described? You get a full refund.
How Disputes Work
A clear process with fixed timelines — no black box
Contact the Seller
Message the seller first — most issues are resolved in chat
12-Hour Grace Period
Raise it once the seller's delivery time has passed
Open a Dispute
Still unresolved? Escalate it to the DropMarket team
24-Hour Evidence Window
Both sides have 24 hours to submit evidence
Decision Within 3 Days
Our team reviews and decides within 3 days — if your claim stands, you get a full refund
For Sellers
SafeDrop protects both sides of every order
Fast, Guaranteed Payouts
You're paid out after the buyer confirms delivery or the protection window closes — payout guaranteed once the 7-day dispute window closes.
Your sale proceeds are credited to your Seller Balance once the buyer confirms delivery or the protection window closes. Evidence requirements and a structured dispute process protect you from bad-faith claims.
Frequently Asked Questions
What happens if the seller doesn't deliver?
Every order is covered by SafeDrop Protection. If your order isn't delivered or isn't as described, you get a full refund.
How long do I have to check my order?
Each category has its own protection window, counted from delivery: 1 day for in-game currency, top-ups and gift cards, 3 days for items, 3 days after completion for boosting and coaching, and 5 days for game accounts. Raise any issue within the window and you're covered.
What does SafeDrop cover?
SafeDrop covers orders that aren't delivered, items that aren't as described, and accounts recovered by their previous owner within the account's 5 days protection window. It doesn't cover a change of mind, publisher bans after delivery outside that window, or deals made off-platform.
Can I get a refund after confirming delivery?
Yes, if something is wrong. For 7 days from delivery you can still open a dispute from your order, even after you confirm it or it completes automatically. Confirming tells us you received your order as described, so check it carefully first: our team decides a later claim on the evidence.
How do disputes work?
Contact the seller first — most issues are resolved in chat. Once the seller's delivery time has passed you can open a dispute from your order. Both sides then have 24 hours to submit evidence, and our team issues a decision within 3 days.
Is there a fee for SafeDrop?
SafeDrop Protection is included free on every order. There is nothing to upgrade.
When do sellers get paid?
Your sale proceeds are credited to your Seller Balance when the order completes. They can be withdrawn 24 hours after the buyer confirms delivery, or straight away when the order completes automatically at the end of its protection window. A dispute opened within 7 days of delivery sets that order's amount aside until it is decided.
Ready to Shop Safely?
Every order is covered by SafeDrop Protection. Get what you ordered, or your money back.
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