SafeDrop Protection Terms
Effective: 1 July 2026 · Last updated: 12 July 2026 · Governing law: England & Wales
DropMarket Ltd · Company No. 17309867 · support@dropmarket.gg
1. What SafeDrop is
1.1. SafeDrop is DropMarket’s buyer-protection programme. Every Order placed on DropMarket is automatically covered — there is nothing to opt into and no extra step at checkout (optional extended warranty upgrades are described on the Fees & Charges page).
1.2. The promise, in one sentence: if your Order is not delivered, or is not as described in the Listing, you get your money back.
1.3. SafeDrop covers the transaction on the Platform. It applies to Orders placed and completed through DropMarket checkout and the Order chat. Deals taken off-platform are not covered — see Section 7.
2. What SafeDrop covers
2.1. Non-delivery. You do not receive the item or service within the Seller’s stated delivery time (maximum 24 hours). The Order cancels automatically and you are refunded — instantly and in full as store credit, or to your original payment method on request to Customer Support (see the Refund & Dispute Policy, Section 7).
2.2. Not as described. The item or service you receive materially differs from the Listing (wrong item, missing described features, incorrect account attributes, undisclosed defects). Raise a dispute within your Protection Window and, if upheld, you receive a full refund or redelivery.
2.3. Category Protection Windows. The period after delivery in which you must confirm the Order or open a dispute:
| Category | Protection Window |
|---|---|
| In-game currency | 48 hours |
| Items | 72 hours |
| Top-ups / gift cards | 48 hours |
| Boosting / coaching | 72 hours after completion |
| Accounts — low risk | 5 days |
| Accounts — mid risk | 7 days |
| Accounts — high risk (e.g. GTA) | 14 days |
2.4. If you take no action before your Protection Window closes, the Order is treated as accepted. This does not affect your statutory rights (Section 6).
3. What SafeDrop does not cover
3.1. Change of mind after delivery of a conforming item; in-game outcomes (bans, nerfs, publisher actions) occurring after delivery, except where an account warranty applies (see Fees & Charges — Warranties); buyer-caused changes (you changed the login, played on the account, or altered it before claiming non-conformity); items lost through your own credential sharing; and losses from off-platform dealing.
3.2. Publisher enforcement risk (account recovery by a previous owner, publisher bans) is covered only during the account Protection Window or a purchased extended warranty, per the Refund & Dispute Policy.
4. How disputes work (summary)
4.1. Contact the Seller in the Order chat → the Seller has 12 hours to resolve → escalate to a Dispute → both parties have 24 hours to submit evidence in the Order chat → our Resolution Team decides, normally within 3 days. Full process: Refund & Dispute Policy, Section 5.
4.2. Keep all communication and delivery inside the Order chat — it is the evidence record your claim is decided on.
5. What SafeDrop means for Sellers
5.1. Payout timing. Sale proceeds are credited to your Seller Balance after the Buyer confirms delivery or the Protection Window closes (or a dispute resolves in your favour). This is when your entitlement becomes withdrawable — see the Terms of Use, Section 9, and your Seller Agency Agreement.
5.2. Guaranteed payout. Once the Protection Window has closed without an upheld claim, your payout entitlement for that Order is final, except in cases of fraud, chargeback recovery under the Seller Agency Agreement, or breach of the Prohibited Items Policy.
5.3. Deliver within your stated time, document delivery in the Order chat, and respond to disputes within the 12-hour grace period — these three habits resolve nearly all claims in the Seller’s favour where delivery genuinely occurred.
6. Your statutory rights
Nothing in these terms limits rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable consumer law. Where an item is faulty or misdescribed, statutory remedies (including full cash refund to your original payment method) remain available regardless of the Protection Window.
7. Off-platform dealing
SafeDrop applies only to Orders transacted through DropMarket. Moving a deal off-platform (external payment, external delivery arrangements) voids protection for both parties and breaches the Terms. If a counterparty asks you to pay or deliver outside DropMarket, decline and report it.