SafeDrop Protection Terms

2.What SafeDrop covers

2.1. Non-delivery. You do not receive the item or service within the Seller’s stated delivery time. Once that time has passed you can open a dispute from the Order page; where the stated delivery time is 6 hours or longer you can instead ask us to cancel the Order. If the Order is cancelled for non-delivery you are refunded in full, service fee included, as store credit to your Store Balance, or to your original payment method on request from the order page (see the Refund & Dispute Policy, Sections 7 and 12).

2.2. Not as described. The item or service you receive materially differs from the Listing (wrong item, missing described features, incorrect account attributes, undisclosed defects). Raise a dispute within the Dispute Window (Section 2.5) and, if upheld, you receive a full refund or redelivery.

2.3. Category Protection Windows. The period after delivery in which you must confirm the Order or open a dispute:

2.4. If you take no action before your Protection Window closes, the Order completes automatically. This does not affect your statutory rights (Section 6).

2.5. Dispute Window. Whether or not the Order has completed, you can open a dispute for 7 days from delivery. Disputes opened after the Order completed set the Seller’s amount aside while we review; a refund decided in your favour is credited in full to your Store Balance.

3.What SafeDrop does not cover

3.1. Change of mind after delivery of a conforming item; in-game outcomes (bans, nerfs, publisher actions) occurring after delivery, except as set out in Section 3.2; buyer-caused changes (you changed the login, played on the account, or altered it before claiming non-conformity); items lost through your own credential sharing; and losses from off-platform dealing.

3.2. Publisher enforcement risk (account recovery by a previous owner, publisher bans) is covered only where the Seller or a previous owner caused it and it happens within the account Protection Window (5 days from delivery), per the Refund & Dispute Policy.

4.How disputes work (summary)

4.1. Contact the Seller in the Order chat → the Seller has 12 hours to resolve → escalate to a Dispute → both parties have 24 hours to submit evidence in the Order chat → our Resolution Team decides, normally within 3 days. Full process: Refund & Dispute Policy, Section 5.

4.2. Keep all communication and delivery inside the Order chat — it is the evidence record your claim is decided on.

5.What SafeDrop means for Sellers

5.1. Payout timing. Sale proceeds are credited to your Seller Balance when the Buyer confirms delivery (withdrawable 24 hours later) or when the Protection Window closes (withdrawable at once), or when a dispute resolves in your favour. A dispute opened within the 7-day Dispute Window sets that Order’s amount aside until it is decided — see the Terms of Use, Section 9, and your Seller Agency Agreement.

5.2. Guaranteed payout. Once the Dispute Window has closed without an open or upheld claim, your payout entitlement for that Order is final, except in cases of fraud, chargeback recovery under the Seller Agency Agreement, or breach of the Prohibited Items Policy.

5.3. Deliver within your stated time, document delivery in the Order chat, and respond to disputes within the 12-hour grace period — these three habits resolve nearly all claims in the Seller’s favour where delivery genuinely occurred.

6.Your statutory rights

Nothing in these terms limits rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable consumer law. Where an item is faulty or misdescribed, statutory remedies (including full cash refund to your original payment method) remain available regardless of the Protection Window.

7.Off-platform dealing

SafeDrop applies only to Orders transacted through DropMarket. Moving a deal off-platform (external payment, external delivery arrangements) voids protection for both parties and breaches the Terms. If a counterparty asks you to pay or deliver outside DropMarket, decline and report it.

8.Governing law and jurisdiction

8.1. These SafeDrop Protection Terms and any non-contractual obligations arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that a consumer resident elsewhere keeps any mandatory protections and jurisdiction rights of their local law. Nothing here requires arbitration.

9.Contact

9.1. Questions about SafeDrop or a claim: use the Order chat for an active Order, or contact us. Email support@dropmarket.gg or call +44 7476 562276. You can also write to us at our registered office: 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom.

DropMarket Ltd · Company No. 17309867 · Registered in England & Wales · VAT No. 287522083.