Community Guidelines / Trust & Safety

Reporting a problem

Report a listing, user, review or message that you think breaks our rules or the law by emailing support@dropmarket.gg with the link to it and a short description of the problem. For an active Order you can also raise it in the Order chat or open a dispute. If you think a child is at risk, contact the police first; child sexual abuse material can also be reported to the Internet Watch Foundation (iwf.org.uk).

We review reports as soon as we can and act quickly on anything that appears illegal. Depending on what we find, we may remove or hide content, restrict features, suspend or close an account, withhold payouts under the Seller Agency Agreement, or report the matter to the authorities where the law requires it.

Statement of reasons and appeals

Statement of reasons. When we remove or restrict a listing or other content, or suspend, restrict or close an account, we tell the user affected what we did, which rule it relates to and the main facts we relied on, unless the law or the need to prevent fraud stops us.

Appeals. You can appeal within 14 days by replying to that message or emailing support@dropmarket.gg with “Appeal” in the subject and anything you want us to consider. Where we can, someone who was not involved in the original decision reviews the appeal, and we aim to reply within 7 days. If we got it wrong, we reverse the decision. Appealing does not stop you using the Complaints process or your legal rights.

Online Safety Act 2023

Users can post listings, reviews and messages that other users see, so DropMarket is a user-to-user service under the Online Safety Act 2023. The Platform is for adults: you must be 18 or over to use it (Terms of Use, Section 3). We take proportionate steps against illegal content: identity verification before anyone can sell, review of new sellers’ listings, the reporting route in this document, and prompt removal of illegal content once we know about it. Content harmful to children is prohibited.