Buyer Terms

2.SafeDrop Protection

2.1. Every Order is covered by SafeDrop Protection at no extra cost: if your Order is not delivered or is not as described, you get your money back (see the Refund & Dispute Policy).

3.Checking and confirming your Order

3.1. When the Seller marks your Order delivered, inspect the item and either Confirm Delivery or open a dispute. Confirm Delivery when you have what you ordered: the Order is then complete.

3.2. If you do neither, the Order completes automatically when the Protection Window for its category ends: 1 day for in-game currency, top-ups and gift cards, 3 days for items, 3 days after completion for boosting and coaching, and 5 days for game accounts, each counted from delivery.

4.Disputes

4.1. You can open a dispute from the Order page for 7 days from delivery, even after the Order has completed (whether you confirmed it or it completed automatically). If the Seller has not delivered, you can open a dispute once the Seller’s stated delivery time has passed.

4.2. Disputes follow the process in the Refund & Dispute Policy, Section 5. Keep all communication and delivery inside the Order chat: it is the evidence your claim is decided on.

5.What is covered and what is not

• Covered: non-delivery; items materially not as described; (for accounts) ban / recovery / clawback within the account Protection Window caused by the Seller or prior owner.
• Not covered: change of mind after supply has begun with your consent; misuse; losses caused by your own acts or failure to secure an account (change email/password, enable 2FA immediately).

6.Refunds

6.1. Approved refunds are credited to your Store Balance as store credit by default, and you can ask from the Order page for a refund to your original payment method instead. The amount, timing and conditions are set out in the Refund & Dispute Policy, Section 7.

7.Chargebacks and friendly fraud

7.1. Friendly-fraud: initiating a chargeback while a SafeDrop dispute could resolve the matter, or after receiving the item, is a breach of these Terms and may lead to account termination and recovery of resulting losses. This does not affect your right to dispute a genuinely unauthorised payment with your bank or payment provider.

8.Your statutory rights

8.1. Your statutory rights (where you are a consumer buying from a trader Seller) are unaffected and sit alongside SafeDrop. Nothing in these Buyer Terms limits rights that cannot lawfully be excluded.

9.Governing law and jurisdiction

9.1. These Buyer Terms and any non-contractual obligations arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that a consumer resident elsewhere keeps any mandatory protections and jurisdiction rights of their local law. Nothing here requires arbitration.

10.Contact

10.1. Questions about an Order: use the Order chat for an active Order, or contact us. Email support@dropmarket.gg or call +44 7476 562276. You can also write to us at our registered office: 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom.

DropMarket Ltd · Company No. 17309867 · Registered in England & Wales · VAT No. 287522083.