Legal
Acceptable Use Policy
The conduct rules for using DropMarket: no off-platform payments, no scraping or bots, no fake reviews, no security abuse, and how to report a breach or appeal a decision.
- Effective
- 1 July 2026
- Last Updated
- 4 October 2026 · v1.1
- Governing Law
- England & Wales
Issued by DropMarket Ltd · Company No. 17309867 · support@dropmarket.gg
On This Page2 Sections
Users must not:
- Post unlawful content.
- Circumvent SafeDrop or arrange off-platform payment.
- Scrape or use bots without written permission.
- Post fake or incentivised reviews (a banned commercial practice under the DMCC Act 2024 since 6 April 2025).
- Manipulate pricing or listings.
- Attempt to compromise Platform security.
Breach may lead to content removal, suspension, withheld payouts and legal action.
Reporting a breach
Report a listing, user, review or message that you think breaks our rules or the law by emailing support@dropmarket.gg with the link to it and a short description of the problem. For an active Order you can also raise it in the Order chat or open a dispute. If you think a child is at risk, contact the police first; child sexual abuse material can also be reported to the Internet Watch Foundation (iwf.org.uk).
We review reports as soon as we can and act quickly on anything that appears illegal. Depending on what we find, we may remove or hide content, restrict features, suspend or close an account, withhold payouts under the Seller Agency Agreement, or report the matter to the authorities where the law requires it.
Statement of reasons and appeals
Statement of reasons. When we remove or restrict a listing or other content, or suspend, restrict or close an account, we tell the user affected what we did, which rule it relates to and the main facts we relied on, unless the law or the need to prevent fraud stops us.
Appeals. You can appeal within 14 days by replying to that message or emailing support@dropmarket.gg with “Appeal” in the subject and anything you want us to consider. Where we can, someone who was not involved in the original decision reviews the appeal, and we aim to reply within 7 days. If we got it wrong, we reverse the decision. Appealing does not stop you using the Complaints process or your legal rights.
Related Policies
- Prohibited Items & Conduct PolicyWhat may be traded on DropMarket, what is banned outright, the publisher-EULA and account-security acknowledgements every user accepts, and how to report a breach or appeal a decision.
- Community Guidelines / Trust & SafetyThe behaviour we expect from every user, how to report a problem, how DropMarket moderates content and enforces the rules, and how to appeal.
- Terms of UseThe master terms governing use of the DropMarket platform: our venue role, SafeDrop Protection and payments, eligibility, accounts, consumer rights, liability, and governing law.
- IP / Copyright / Notice-and-Takedown PolicyHow rights holders report infringing listings, how DropMarket handles removal, and how sellers can send a counter-notice, under English law.