Legal
Chargeback & Payment Policy
How crypto and local-method payments behave: irreversibility, chargeback and reversal rules, seller liability, and friendly-fraud.
- Effective
- 1 July 2026
- Last Updated
- 4 October 2026 · v1.1
- Governing Law
- England & Wales
Issued by DropMarket Ltd · Company No. 17309867 · support@dropmarket.gg
- Crypto (received through BTCPay Server): payments are irreversible; no chargebacks. Refunds, if approved, are made under the Refund & Dispute Policy.
- Local payment methods (processed by Payssion): some methods let the payer dispute or reverse a payment through their bank or payment provider, under that method’s own rules. Where a reversal results from a Seller’s failure to deliver, misdescription, breach or fraud, the Seller bears it through reserves and clawbacks under the Seller Agency Agreement.
- Initiating a chargeback instead of using the SafeDrop dispute process (“friendly fraud”) breaches the Terms.
The current list of payment processors is on the Fees & Charges page.
Related Policies
- Refund & Dispute PolicyWhen refunds apply, category protection windows, the five-stage dispute process, store-credit and cash refund mechanics, and how chargebacks are handled.
- SafeDrop Protection TermsHow SafeDrop Protection works: what’s covered, category protection windows, how disputes are decided, and when sellers are paid out.
- Fees & ChargesDropMarket’s commission and service fees, all-inclusive buyer pricing, the payment processors we use, and payout timing.
- Terms of UseThe master terms governing use of the DropMarket platform: our venue role, SafeDrop Protection and payments, eligibility, accounts, consumer rights, liability, and governing law.